Introduction

Our Privacy Policy is intended to help you understand why we collect your personal data and how we use it. We hope that you will all take the time to read it carefully.

This policy applies to all of you who purchase and use our products or services through our points of sale (stores), by telephone, via applications, or through our website.

Your Security

When you make a purchase from us or use the services we offer, you trust us with your data. For this reason, we have you as a priority; we listen to and take into account your opinion and wishes, so that we can understand your expectations and ensure they are reflected in our business decisions. We are committed to maintaining your trust.

Our Company’s Privacy Policy regarding Personal Data Protection provides detailed information on when and why we collect your personal data, how we use and process it, for how long we retain it, and finally, under what conditions we may share it with others.

Data Collection

When you visit one of our points of sale (e.g., stores, websites, social media), we ask you to provide us with some information about yourself.

This information may include:

  • Personal data such as name, address, email address, telephone number, and other contact details. This data is collected when purchasing a product from our stores or upon your initial registration for our online services, e.g., when conducting market research, posting a comment on our social media pages (Facebook, Twitter, YouTube), participating in one of our contests, etc.
  • Account information, such as username and other identifiers or credentials used for your access to our online services.
  • Device information.
  • IP address and Cookie data.
  • Location

Cases in which we ask you to provide us with your personal data:

  • When you purchase products in our stores or through our call center.
  • When you register to use our online services.
  • When you request to receive updates regarding marketing promotional activities.
  • When you participate in one of our contests or when you complete one of our customer surveys.
  • When you participate in one of our contests or when you complete one of our customer surveys.

How we process your personal data

We process your personal data for specific purposes, including:

  • processing orders and payments for products and services you have purchased, or for refunds.
  • promotional activities regarding our products and services, or services offered by our partners that we believe may interest you, provided that we have obtained your consent to contact you.

We may use and process your personal data, provided that you have given us your consent for the following:

  • notifying you when a product is back in stock
  • to contact you via email or text message regarding our products and services, contests, offers, promotions, or special events.

Legitimate interest

We can use and process your personal data where it is necessary based on our legitimate interests as a business for the following purposes:

  • to provide customer support, and to respond to and communicate with you regarding your requests
  • to respond to questions, complaints, claims, and comments
  • to communicate with you regarding your orders, purchases, or accounts
  • να σας παρέχουμε υλικό που σας ενδιαφέρει και να κάνετε πλοήγηση στους ιστοτόπους μας
  • to be informed about promotional activities (where we rely on your consent), e.g., tailoring communications or sending targeted messages through social networks and third-party platforms
  • to conduct data analytics, including consumer research, trend analysis, and financial analysis
  • to help us understand more about you as customers, the products and services you consume, and how you consume and shop for them, so that we can better serve you
  • to operate, evaluate, and improve our business activities, including the development of new products and services, determining the effectiveness of our sales, marketing, and advertising efforts, and analyzing and enhancing our products, offers, promotions, online services, and other technologies
  • to comply with your requests regarding the exercise of your rights (for example, when you ask us not to contact you for marketing purposes, we will keep a record of this in our suppression lists to ensure compliance with your request)
  • to use or disclose your personal data (for example, in connection with an investigation by a public authority), where we have a legal right or duty
  • to reserve the right to contact you regarding outstanding debts, either directly or through third-party partners
  • to protect, detect, and prevent fraud and other criminal activities, claims, and other liabilities
  • for network and information security, in order to take measures to protect your information against loss, damage, theft, or unauthorized access.

Compliance with legal obligations

We will use your personal data to comply with our legal obligations, such as:

  • to identify you when you contact us
  • to verify the accuracy of the data we hold about you
  • to assist a public authority, e.g., the police.

Για το δικό σας «όφελος»

We will use your personal data for your own "benefit," for example:

  • we may need to contact you if there is a potential risk to your safety from a product you purchased or for its recall.
  • we use automated information for purposes such as:
  • personalizing the experience of our visitors on our online services
  • providing content (including advertising) tailored to your interests and the way you browse our online services
  • the proper management of our business.
  • We use this information to help diagnose technical and service-related issues, administer our online services, identify users of our online services, target advertising, and gather demographic information about you. We use automated information to determine usage patterns and how we can tailor our services to better meet your needs.
  • Το Gemini είπε We may also use the information we obtain about you in other ways, for which we provide specific notice at the time of collection, in order to tailor our services to better meet your needs.

How we process your personal data

The Company may share personal information within its storesΤο Gemini είπε . Members of the Company who receive this information are not permitted to use or disclose it, except in cases where consent has been provided.

Our service providers

We partner with providers, suppliers, insurers, and organizations who may process your personal data on our behalf, provided they comply with data protection security rules. We only share information that allows them to provide their services to us or to facilitate the provision of their services to you. For example, some of our service providers display advertisements for our products and services, as well as for the products of our partners, suppliers, and third parties. Provided that you have given your consent and agree to be informed about our promotional activities, you may see online advertising that we have placed on the websites you visit or the interactive services you use.

Other organizations and individuals

We may, in certain cases, transfer your personal data to other organizations. For example:

  • If requested, for example, by a public or regulatory authority such as the police or the Ministry of Labor, we are then obliged, based on codes of conduct, to transfer your personal data.
  • We may share information with fraud prevention organizations to prevent potential such actions (e.g., Cyber Crime Unit).
  • Responding to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.

How we use your information to make automated decisions

Sometimes we use systems to make automated decisions based on personal information we have (or are permitted to collect from others) regarding you or your business. This helps us ensure that our decisions are fast, fair, efficient, and correct, based on what we know.

Marketing

  • When you register in our customer database, we use the information you provide for several reasons:
  •  to inform you about our latest products, services, or offers
  •  to contact you if we need to obtain or provide you with additional information
  •  to check from time to time that you are satisfied with our products and services.

We may use your personal data to send you marketing messages if we have your consent or a specific reason, e.g., to inform you about a product recall for an item you have purchased. If you have consented to this, it may take place via post, email, text messages, or social media. We may also promote products or services through app notifications and advertisements. This occurs when we have a business or commercial reason to use your information, although we will always provide you with the opportunity to object to marketing. We may ask you to confirm or update your personal data if you purchase new products or services in the future. We will also ask you to do so if there are changes in legislation, regulation, or our business structure. We gather statistics regarding email opening and clicks using industry-standard technologies to help us monitor and improve our e-newsletters. You can unsubscribe from general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.

Please note that if you opt out of receiving marketing messages from us, we may still continue to contact you regarding your transactions, your account, customer surveys, and competitions in which you may have expressed interest.

Your Data Protection Rights

In accordance with the law on the protection of individuals with regard to the processing of personal data and on the free movement of such data, you may exercise the following rights:

Right to Erasure

Finally, you have the right to request in writing the erasure of your personal data when they are no longer necessary in relation to the purpose for which they were collected, if you wish to withdraw your consent for their processing, or if your data has been subject to unlawful processing in violation of the Personal Data Protection Regulation.

If you wish to exercise these rights, please contact us:

– By contacting us via email at info@evanow.gr with the subject line: DATA DELETION

– By post to the following address: Stoa Orfanidou, Athens, Greece, 10559

Please ensure that you have included all necessary documents with your application. Your request will be processed within 30 days of the date of receipt; however, this period may be extended by up to two months if a request is complex or numerous.

Please note: Please be informed that the submission of your request is free of charge. However, a "reasonable fee" may be applied if a request is manifestly unfounded or excessive, particularly if it is repetitive.

How long we retain your personal data

We will retain your personal data for as long as you remain a customer of the Company. Once you cease to be a customer, we may retain your data for a period of up to 7 years (two years for sales obligations and five years after your last purchase in which your personal data was used). However, we may retain your data for more than 7 years if we are unable to delete it for legal, tax, or technical reasons. We may also retain it to inform you of any product recalls. In such cases, we will ensure that your privacy is protected and the data is used solely for these purposes. Furthermore, we do not keep personal information in an identifiable form for longer than is necessary. Finally, we will retain your data for as long as we have active consent for the purposes for which it was provided.

Security Measures

The company evanow.gr uses technical and organizational security measures to protect your personal information from loss, destruction, and any unauthorized access by third parties.

Links to other websites

Our websites may contain links to other websites operated by other organizations, which we do not control. In the event that you are directed to a third-party website through our own, we encourage you to read their privacy statements.

Social Media

We use social media such as Facebook, Google, YouTube, Instagram, and Twitter. Through these platforms, data may be retrieved. If you are logged into one of these networks, it may associate your visit to our website with your user account. If you are a social media user and do not want the data collected from your visit to our websites to be linked, you must log out of your social media account before entering our site.

Contact us

If you have a question or a complaint regarding this policy or the way we handle your personal data, please contact us:

By email to the following address: info@evanow.gr

Changes to the Policy

We may revise this policy by publishing an updated version on our website or by contacting you via email. This policy was last revised on 05/02/2025.